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NiCE appoints Arun Chandra as COO
He will lead the company’s newly formed global customer operations division from December
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Malvika Choudhary - Tue, 18, Nov 2025
- 13:35 EST
- 16
Arun Chandra / LinkedIn
New Jersey-based AI customer experience company NiCE appointed Indian American executive Arun Chandra as its chief operating officer, effective Dec. 1, 2025.
Chandra will lead the company’s newly created global customer operations division and report to Scott Russell, chief executive officer of NiCE. He will also join the executive leadership team.
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The new division brings together partners, CX customer success and services, marketing, global business operations, IT and corporate security under a unified Global Customer Operations unit.
Chandra said he was joining NiCE at “a defining moment for the industry,” citing the company’s leadership in AI-powered customer experience and its focus on operational excellence.
He most recently served as senior vice president of customer experience at The Walt Disney Company, where he oversaw the modernization of the customer experience function for the company’s $24 billion streaming business, which serves more than 195 million subscribers. His work included deploying AI and automation to improve engagement and drive efficiencies.
His previous leadership roles span Meta and Hewlett Packard Enterprise, where he worked across large-scale operations, technology integration and customer-centric transformation.
Russell said Chandra’s appointment would reinforce NiCE’s operational foundation as the company accelerates its AI-first strategy. “He brings a rare combination of technological expertise, strategic clarity, and global operational discipline. His deep understanding of customer experience transformation, combined with his familiarity with NiCE, positions him perfectly to help scale our business and enhance customer outcomes worldwide,” he said.
Chandra holds a master’s in business administration from Santa Clara University’s Leavey School of Business, an master’s in science from The Ohio State University, and a bachelor’s degree from the Indian Institute of Technology. He has also completed executive education programs at Harvard Business School.
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