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Air India begins interim payouts to crash victims’ families
This payout is in addition to the Rs 1 crore (around $ 120,000) financial support already announced by Tata Sons, the parent company of Air India.
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Staff Reporter - Sat, 21, Jun 2025
- 15:54 EDT
- 33
FILE PHOTO: Wreckage of a Boeing 787 Dreamliner lies at the site where the Air India plane crashed in Ahmedabad, India, June 12, 2025. / REUTERS/Amit Dave/File photo
Air India has begun disbursing interim compensation of approx $ 30,000 (INR 25 lakh) to the families of those who died in the tragic plane crash on June 12.
The payments are being made through a centralized helpdesk set up to facilitate swift financial support and documentation, the airline said. The single-window system, operational since June 15, is aimed at expediting claim settlements for both the deceased and surviving passengers.
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According to the airline, three families have received the interim compensation so far, and additional claims are currently under process. This payout is in addition to the INR 1 crore (around $ 120,000) financial support already announced by Tata Sons, the parent company of Air India.
The airline has also initiated contact with those who were injured and families of victims on the ground to begin their compensation processes.
"Air India remains in solidarity with the families who lost their dear ones in the tragic accident on 12 June 2025," the company stated. “Air India and its parent company, Tata Sons, are fully committed to providing all support to them during this difficult time.”
In addition, over 500 volunteers from Air India and 17 other Tata Group companies have been deployed to assist the affected. Each family has been assigned a trained caregiver from Air India’s Special Assistance team for round-the-clock support.
The assistance includes help with hospital procedures such as DNA identification, transportation of mortal remains, and funeral arrangements. The families are also being provided financial aid to cover medical, travel, accommodation, and other urgent expenses.
To address emotional and psychological needs, teams of trained psychologists and doctors have been deployed in Ahmedabad for trauma counselling. Volunteers fluent in regional languages have also been assigned to ensure clear communication with the families.
Two toll-free helpline numbers, launched on the day of the crash, continue to provide information and assistance to both domestic and international callers.
Air India said it will continue to provide support long after immediate relief efforts conclude. "These families are now Tata families," the company reiterated, citing a statement from the Tata Group Chairman.
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