We are seeking a talented and experienced Senior System Administrator to join our team. The ideal candidate will have a thorough knowledge to create plans to assure effective management, operations, and maintenance of systems and/or networks. Manage teams of system admins and is able to prioritize work and identify high risk critical problems and dedicate appropriate resources. Have extensive knowledge of a wide variety of systems and networks to include high volume/high availability systems. This is a Remote position.

Key Responsibilities

• Provide advanced level technical support for the team’s data protection and customer supported systems via on-site (assigned duty station) and remote access for geographically separated enterprise systems.
• Provide team support in the management, operations, monitoring, installation, testing, troubleshooting, repair, and assist in the design of hardware (HW) and software (SW) associated with assigned data protection systems and services, throughout the enterprise.
• Proficient and capable of demonstrating expert skills in fundamental computer, network, & security technologies (ref: A+, Network Fundamentals, & Security Fundamentals Training)
• Proficient and capable of demonstrating advanced skills in Microsoft Windows operating systems (ref: Windows Server Administration Fundamentals Training)
• Proficient and capable of demonstrating advanced skill level in administration, maintenance, and repair of data protection storage systems assigned to data protection team. (e.g., Cisco Scale Protect, EMC/Dell Data Domain, IBM Tape Libraries, NetApp Storage, etc.)
• Proficient and capable of demonstrating intermediate skills in Linux operating systems (e.g., Linux Essentials, Linux +, etc.)
• Proficient and capable of demonstrating intermediate skill level with scripting (e.g., Shell Scripting, etc.)
• Proficient in advanced problem identification, diagnosis, resolution, capable of identifying need for Tier-4 escalation and capable of coordinating escalation with detailed change management records.
• Proficient with Backup & Recovery advanced level concepts associated with Business Continuity & Disaster Recovery
• Proficient with Backup & Recovery advanced level concepts associated with multiple platforms, to include MS Windows, Linux, MS SQL, Oracle, etc.
• Proficient and capable of demonstrating expert skills in the use of desktop productivity application which include Microsoft Edge, Word, Excel, PowerPoint, Outlook, Teams, Publisher, and Visio; Adobe Acrobat; Google Chrome; and other standard applications upon new release and training.
• Proficient and capable of demonstrating an intermediate concept level for Enterprise Architecture (e.g., Policies, Procedures, Instructional Guides, System Drawings, System Interconnects, Separation of Duties, etc.) and associated documentation (Ref: Enterprise Architecture Foundations, Enterprise Architecture in Practice, etc.)
• Assist senior technical staff with completing research, justification, operational concept, system engineering, overall solution requirements of HW and SW associated with new/replacement/upgrades for assigned data protection systems.
• Successful and on-time completion of all assigned training and actively acquires skills and knowledge necessary to maintain DPSA-3 proficiencies and mentor/train junior tier personnel.
• Maintain inventories for data protection team’s HW, SW, media, and bench stock.
• Prepare, track, and coordinate secure shipments of data protection HW and media to meet mission goals.
• Proficient with change record documentation programs (e.g., Service Now), and able to demonstrate advanced skill in the creation, servicing, resolution, and reporting of assigned tickets (e.g., Incidents, Service Requests, Work Tasks, etc.).
• Proficient and capable of assisting federal employees in the advanced level development, documentation, and updates associated with team acquisitions. (e.g., market research, product & service descriptions, exemption justifications, government cost estimates, etc.)
• Proficient and capable of demonstrating compliance with federal policy, regulation, and procedures.

Required Qualifications

• Bachelor's degree in computer science, Electronics Engineering, or a related technical discipline
  • An additional 8 years of relevant experience may be substituted for a degree
• Minimum of 5 years of relevant system administration experience, including:
  • Troubleshooting diverse systems and network architectures
  • Maintaining performance and reliability in high-volume/high-availability environments
  • Applying system debugging tools and techniques
• Strong understanding of system security, configurations, and best practices
• Excellent communication and problem-solving skills
• Ability to work both independently and collaboratively in a fast-paced environment
• Ability to obtain a Public Trust