Retention Manager/Beauty Brands

Londontown, Inc.

June 19, 2025

12:47 PM

Londontown, Inc. New York, NY

Company size : 2-10 employees
Job Type & Title : Remote
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About Company:
Londontown was created in 2012 as an innovative new nail care system based on a revamped family remedy that was handed down through the generations. Using Britain's best kept secret, rapeseeed flower oil, infused with organic extracts, vitamins and minerals, our kur nail treatment system is a revolutionary regimen to create healthy, hydrated and strong nails.
Skills:

Retention Manager About Londontown We believe in beauty without compromise. We create thoughtfully clean, expertly formulated products that highlight the best in natural, good-for-you ingredients. About You The ideal candidate will have a passion for customer retention and love the excitement of being part of a quickly growing beauty brand. You thrive in a collaborative indie beauty environment and are excited to help shape the strategy that will keep our customers coming back for more. You love color, skin and nail care, and have an interest in clean beauty done thoughtfully. Overview Londontown is seeking a Retention Manager who will work closely with the Digital Marketing Director to support all retention and loyalty initiatives including Email, SMS, and Rewards. The ideal candidate will have a positive attitude, be organized with an eye for detail, and have the ability to prioritize multiple tasks. This position offers a part-time flex-schedule with work from home.

Manage Email and SMS campaigns including calendar planning, creative briefs, execution, and reporting.
Work cross-functionally with Brand Marketing and Ecommerce teams to plan and manage the Email/SMS calendar and support product launches, website events, and brand stories.
Manage automated flow performance, creatives, segmentation, and subscriber journey.
Review campaign and automation performance to help drive strategic decisions.
Maximize customer engagement, retention, lifetime value, and loyalty
Identify industry trends and insights that will help refine our retention marketing approach Candidate requirements

Candidate Requirements

Bachelor's Degree in Marketing, Communications, or related field preferred
3+ years of experience in retention marketing with email and SMS
Experience with Klaviyo and Attentive
Must have experience working in a fast paced environment in a high volume setting
Experience working in GA4 to report and analyze data and provide actional insights
Experience executing retention marketing programs and exceeding performance and revenue targets
Must have experience with campaign set up and performance analysis
Must have experience planning and executing email/SMS calendar
Experience with Loyalty/Rewards programs
Must have a passion for and knowledge of the beauty industry
Ability to think creatively and independently, as well as collaboratively

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