Virtual Patient Coordinator

GOTHAM FOOTCARE

April 13, 2025

02:14 PM

GOTHAM FOOTCARE New York

Company size : 11-50 employees
Job Type & Title : Remote
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About Company:
Gotham Footcare is dedicated to providing the most exceptional, state-of-the-art medical and surgical foot care treatments available. Under the direction of its founder Dr. Miguel Cunha, an ABPM (American Board of Podiatric Medicine) Certified Surgical Podiatrist and his team consisting of the best Manhattan foot specialists, Gotham Footcare serves patients from all surrounding areas at their offices in Manhattan. The Foot Surgeons at Gotham Footcare provide both conservative and surgical treatments for any dermatological condition affecting the foot including plantar warts, ingrown nails, as well as any bio-mechanical foot condition and/or deformity including arthritis, bunions, hammer toes to name a few. Our philosophy is defined by providing a comprehensive diagnosis and treatment plan for every patient in a manner that is friendly, personal, and compassionate. To this end, we are committed to relieving your foot ailments effectively, efficiently, and comfortably. Gotham Foot care passionately pursues the health and well-being of our patients by providing the most sophisticated diagnostic, therapeutic, health-promoting, and preventative practices, with unrelenting attention to the individual needs of each patient. Our mission is to forgo a universal approach towards footcare. Instead, we recognize the individual needs and desired outcomes of each and every one of our patients, while formulating an effective and personalized treatment plan. The physicians at Gotham Footcare are committed to providing uncompromising excellence, both medically and surgically, in a safe, effective, and efficient manner utilizing our culture of compassionate care with exceptional service and state of the art technology. From routine checkups, athletic or work-related injuries, to treatments and surgery, Gotham Footcare focuses on all of your foot and ankle care ailments, with all the services you need to maintain happy and healthy feet.
Skills:

ey Responsibilities:

Answer incoming calls promptly and professionally, displaying excellent phone etiquette.
Schedule appointments efficiently for patients, ensuring an organized and user-friendly process.
Manage online leads and respond to inquiries in a timely manner.
Provide information and support regarding in-network and out-of-network insurance, including deductibles and copays.
Offer basic descriptions of treatment options and associated pricing to assist patients in making informed decisions.
Maintain accurate records and documentation within our scheduling system.
Collaborate with team members to achieve monthly targets and goals.
Provide exceptional customer service and support to patients and staff alike.

Qualifications:

Minimum of 5 years of experience as a medical receptionist, either virtual or on-site.
Proficient in Nexgen EMR or similar electronic medical records systems preferred.
Strong understanding of in-network and out-of-network insurance, including deductibles and copays.
Ability to effectively communicate treatment options and pricing details clearly and confidently.
Excellent communication skills with polished English proficiency.
Strong organizational and multitasking abilities.
Goal-oriented mindset with a passion for meeting and exceeding targets.

Why Join Us?

Competitive hourly rate of $24.
Potential to earn an additional $1000 per month in bonuses for hitting performance targets.
Flexible remote work environment.
Opportunity to be part of a supportive and engaging team dedicated to patient care.

If you meet the qualifications and are excited about the opportunity to make a difference in our patients' experiences, we would love to hear from you!

GOTHAM FOOTCARE

New York

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