Customer Experience Specialist

Humiint

April 21, 2025

11:41 PM

Humiint Seattle, Washington

Company size : 2-10 employees
Job Type & Title : Remote
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About Company:
Humiint is an online professional services marketplace connecting businesses with global talent. In just clicks, businesses such as solo entrepreneurs, growing startups and established enterprises, will be able to engage global talent of the right expertise and experience on demand. Our network of professionals span a wide range of industries, offering skills in business consulting, legal compliance, financial planning, operations and beyond. Whether you are looking for strategic guidance or hands-on support, Humiint makes it easy to find and collaborate with the right professionals efficiently and confidently.
Skills:

We’re expanding our expert network and seeking Fractional Customer Experience (CX) Specialists to support clients in optimizing customer journeys, enhancing satisfaction, and aligning teams around a culture of service. From onboarding flows to feedback loops, you’ll help transform service touchpoints into strategic assets—flexibly and remotely.

This role is perfect for professionals who think holistically about customer satisfaction and believe every detail matters. If you have a background in customer support, CX strategy, or SaaS onboarding—and a passion for human-centered systems—this is your opportunity to work with high-growth companies that truly care about their users. Ideal for fractional or freelance experts looking to work across industries, tools, and customer types.

Your responsibilities may include:

Auditing customer experience touchpoints across the journey—from awareness to renewal
Designing CX strategies that improve satisfaction (CSAT), NPS, and retention metrics
Supporting onboarding, engagement, and offboarding processes with clarity and care
Building knowledge bases, FAQ libraries, and support documentation
Developing and optimizing feedback loops and customer satisfaction surveys
Collaborating with product, support, and marketing teams to ensure alignment
Identifying churn risks and recommending proactive customer success measures
Training internal teams on tone, consistency, and service delivery best practices

Required qualities may include:

Proven Customer Experience, Customer Success, Support Strategy, or CX Design
Strong understanding of digital CX best practices, tools, and metrics
Experience improving NPS, CSAT, or retention outcomes across a product or service
Ability to analyze customer feedback and translate it into actionable insights
Excellent communication skills—both in writing and cross-functional collaboration
Experience working remotely and independently with multiple stakeholders
Familiarity with platforms like Zendesk, Intercom, HubSpot, Typeform, or Qualtrics is a plus
Experience in SaaS, e-commerce, or high-growth service brands

Humiint

Seattle, Washington

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