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Phoenix Group and TCS ink deal to transform Customer Experience

Phoenix's end-to-end customer service will be transformed with the help of TCS' tech platform


Phoenix Group, a leading long-term savings and retirement provider in the UK, and Tata Consultancy Services (TCS) announced an expansion of their long-standing cooperation to digitally modernise Phoenix Group's ReAssure-business utilising the TCS BaNCSTM-based platform.

ReAssure is a UK-based life insurance firm that Phoenix Group bought in 2020. The Group has since partnered with TCS to create synergies and improve the customer experience for ReAssure's policyholders.

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