ConnectWise Automate Specialist

ProVal Technologies

November 8, 2024

09:42 PM

ProVal Technologies 498 Palm Springs Drive, Ste. 130 Altamonte Springs, FL 32701 United States

Company size : 51-200 employees
Job Type & Title : Remote
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About Company:
ProVal Technologies is a consulting firm for Managed IT Service providers, helping them navigate and manage their suite of technology products to support end-customers. Our team helps MSP's leverage best-practices and efficiencies across their tools and technologies, to make MSP's more efficient and profitable. ProVal also takes on operational capabilities in managing non customer-facing work for MSP's so they can focus their teams on building customer relationships.
Skills: Interpersonal Skills YouTube Autotask Bug Tracking ConnectWise ConnectWise Automate ConnectWise Manage Documentation Kaseya ProVal

We are looking for a ConnectWise Automate Specialist to join our team! You will be working with our MSP partners to provide professional consulting and admin services for their centralized services functions.

Job details

Salary Range: $70,000 - $80,000 annually
Job Type: Full-time, Remote

Responsibilities:

Evaluate client needs and develop content that supports business processes, such as scripting, monitoring, reporting/SQL, & patch manager configuration
Lead recurring meetings with clients to build relationships, review environment needs, and create and implement solutions
Audit and implement ProVal best practice solutions for new client onboarding
Execute new plans for clients, and provide ongoing training and end-user support
Collaborate within a team to innovate new ideas and best practices for clients and the company
Communicate with vendors, such as ConnectWise Automate support, for bug reporting or tier three support
Deploy and maintain official ConnectWise Automate or Third Party plugins
Utilize company's PSA to maintain daily time log
Create regular video content for the ProVal Tech YouTube channel

Requirements

Recent hands-on experience with ConnectWise Automate
Technical background across the IT Infrastructure / Managed Services technology stack
Prior experience working for a Managed Service Provider (MSP) preferred
Team player who is detail oriented and is eager to grow and develop their skills
Advanced interpersonal skills with a focus on verbal and written communication, such as documenting formal company processes and content
Ability to present ideas in user-friendly language to non-technical staff and end users
Preferred experience (1 or more of the following):
- ConnectWise Automate Expert or Professional Certification
- PSA (ConnectWise Manage / Autotask)
- Security solutions (SentinelOne, Huntress, Webroot, Sophos)
- Windows patching

Benefits

Great Team Culture
Remote Position
Unlimited Paid Time Off
Opportunity for Growth and Advancement Including Certifications
Health and Dental Coverage
401k with Company Match

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